Shipping, Payment, Refund Policy
To start a return or exchange visit our returns center here.
Orders are usually shipped out via USPS or UPS within 1-2 business days. You will be provided with a tracking number once order has been processed for shipping. If there are any delays, you will be notified promptly.
We accept payments by all major credit cards, as well as payment through PayPal. Please note that you do not have to have an account with PayPal to use this service. Checks are accepted with approval. Full payment is required prior to shipping unless other arrangements have been approved.
For local customers, orders may be picked up at our San Pedro, CA office but you MUST make an appointment. Please go ahead and pay for your order plus shipping. Once you pick up your order, your prepaid shipping cost will be refunded at that time. Make sure that you make a note on your order that you would like to schedule an appointment to pick up.
Due to the handmade and personal nature of our products, we do not accept returns at this time. All sales are final. Please contact us within 48 hours if your shipment arrives damaged or with missing items. We ask that you document the damage by taking photos to submit with the claim.If you have any complaints or concerns, please feel free to contact us to discuss it. Constructive complaints are important to us as they help us improve.